How to make a Complaint

When making a complaint, please ensure that the contract manager at your organisation is made aware of the nature of the complaint.

Please also ensure they are copied into any correspondence with regard to complaints.

We require all complaints to be in writing.

LE has a complaints policy in place to strictly monitor the quality of our services and to investigate and resolve any disputes immediately within 7 working days.

Our Complaint Policy & Procedure is as follows:

  • Complaint acknowledged within 24 hours
  • Please allow 14-21 days for the complaint to be investigated
  • A response will be submitted within 21-30 days of the complaint being made.
  • If you, the client, are not happy with the outcome of this complaint, we will then implement our dispute resolution procedure.
  • LE takes all complaints seriously.  You can be assured that our response to you will be satisfactory.
  • Email:  complaints@language-empire.com